Eircom

Aspect and eircom Sign Partnership Agreement

eircom to Provide Sales and Service Support for Aspect Solutions including Aspect Unified Communications Applications for the Contact Centre Across Ireland

Aspect, a global provider of customer contact and Microsoft platform solutions, today announced that it has signed a partnership agreement with eircomto expand its presence in the Irish contact centre market.

The agreement will see eircom provide sales, customer service and technical support for Aspect’s complete range of unified communications for the contact centre applications that are powered by the Aspect® Unified IP® and Workforce Optimisation platform products.eircom will support existing Aspect clients  as well as carry Aspect’s platform products and applications in its sales portfolio across Ireland.

Mark King, senior vice president, Europe and Africa, Aspectsays that the eircom partnership will strengthen Aspect’s local presence, ensure excellent support for existing and new clients, and deliver a great all around experience for customers.

“eircom brings to the partnership a wealth of systems integration experience and an enviable track record in successfully delivering large scale enterprise voice and contact centre solutions,” continues King. “eircom has the most extensive sales and support organisation of its kind within the Irish market – and its experience of deploying Microsoft-based unified communications solutions is unparalleled. It is great news for Aspect and for all our Irish customers.” 

“Aspect has built a strong reputation in the Irish market for its expertise and ability to deliver innovative solutions in areas such as multi-channel contact handling, virtual contact centres and unified communications”, says Alex Campbell, Sales Director, Government and Major Accounts, eircom. “We believe Aspect’s products perfectly complement those in our existing portfolio and their inclusion will enable us to deliver more comprehensive and cost-effective customer contact solutions in the future. eircom isdelighted to announce this partnership with Aspect.”

In December 2010, Aspect demonstrated its commitment to building its presence in Ireland by opening two new facilities in Galway to provide customer technical support, software production and distribution, and serve as a shared services centre for select administrative functions.